Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
You can expect to receive your order within 2-3 weeks from the date of purchase.
To create an account, simply visit our website and click on the “Sign Up” or “Create Account” button. Fill in the required information, such as your name, email address, and password, and then follow the prompts to complete the account creation process. Once you have submitted the necessary details, your account will be created, and you can start using our services.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
To change your shipping address, log in to your account, go to the “My Account” or “Account Settings” section, and look for the “Shipping Address” or “Address Book” option. From there, you can update your shipping address with the new information. If you’re unable to do so online, you can contact customer support for assistance.
You can track the status of your order by logging into your account on our website and navigating to the “Order Status” or “Track Order” section. Alternatively, you can contact our customer support team with your order number for assistance.
No, we do not keep any credit card information on file for security reasons. Each time a transaction is made, you will need to input your credit card information.
Yes, we ship worldwide and offer free shipping to all countries.
Yes, you will receive a tracking number once your order has been shipped, which will allow you to track the status of your delivery.
If you haven’t received your order within the expected 2-3 week timeframe, please contact our customer service team for assistance.
If you need to swap an item
Returns and Exchanges
Our returns policy allows for returns within 30 days of purchase for a full refund, as long as the item is in its original condition. Please refer to our website for more details on our returns process.
If you received the wrong item, please contact our customer service team immediately to arrange for a return or exchange. We apologize for any inconvenience and will work to resolve the issue as quickly as possible.
If your order arrived damaged, please contact our customer support team immediately with your order details and photographs of the damaged items. We will work to resolve the issue and ensure you receive a replacement or refund as quickly as possible.
You can email your authorized return to support@oxxfox.com.
If you have entered an incorrect shipping address, please contact the customer support team as soon as possible to update the address. Depending on the shipping carrier and the stage of the delivery process, they may be able to assist in rerouting the package to the correct address. It’s important to act quickly to ensure that the package is delivered to the correct location.
Once an order has been submitted, it may not be possible to change or cancel it. Please contact our customer service team for assistance.
Unfortunately, we do not offer pre-orders for items that are currently sold out. We recommend checking back regularly for updates on product availability. Thank you for your understanding.